At Chumba Casino, accessible via Chumba Casino Official Portal, protecting the privacy and confidentiality of our users' personal information is our highest priority. This Privacy Policy outlines how we collect, process, store, and safeguard your data when using our social sweepstakes platform.
1. Information We Collect
We collect several categories of information to provide seamless social sweepstakes services, fulfill promotional obligations, and comply with state and federal legal standards:
- Personal Identifiable Information (PII): Full legal name, date of birth, residential address, email address, phone number, and identity verification documents (e.g., driver's license or passport) submitted during Prize Redemption KYC checks.
- Account & Gaming Data: User account credentials, Gold Coin and Sweeps Coin balance logs, daily login streak records, transaction histories, and game performance statistics.
- Technical & Geo-location Data: IP address, device hardware specs, browser type, operating system, and geographic position metadata required to verify regional sweepstakes eligibility.
- Financial & Transactional Information: Encrypted payment token details provided during optional Gold Coin bundle purchases (we do not store raw credit card credentials on our servers).
2. How We Use Your Information
Your data is strictly utilized for legitimate operational and compliance purposes, including:
- Creating and managing your user account and verifying eligibility (18+ / 21+ where applicable).
- Facilitating instant browser gameplay and updating Gold Coin / Sweeps Coin balances in real time.
- Processing prize redemptions and issuing bank deposits or digital gift card rewards securely.
- Executing Know Your Customer (KYC) protocols and Preventing anti-money laundering (AML) activities.
- Communicating promotional bonus drops, loyalty multipliers, and account notifications.
3. Data Sharing & Disclosure Protocols
Chumba Casino does not sell, rent, or trade your personal data to third-party brokers. We may disclose data only under the following strict conditions:
- Service Providers: Secure payment processors, identity verification services (KYC auditors), and cloud server providers operating under strict confidentiality agreements.
- Legal & Regulatory Authorities: When required by court order, subpoena, or law enforcement investigations across authorized US and Canadian jurisdictions.
- Corporate Transfers: In connection with potential mergers, platform restructures, or asset transfers involving VGW Group entities.
4. Data Security & Encryption Standards
We employ bank-grade security controls, including 256-bit SSL (Secure Socket Layer) encryption, multi-layered server firewalls, and continuous automated intrusion detection systems. Access to user personal data is limited strictly to authorized personnel with clear security clearance.
5. Your Privacy Rights & Choices
Depending on your jurisdiction (such as California CCPA rights), you have the right to:
- Request access to the personal data we hold about your account.
- Request correction of inaccurate information or deletion of personal data (subject to legal retention requirements).
- Opt-out of non-essential marketing communications by clicking "Unsubscribe" in promotional emails.
6. Contacting Our Privacy Officer
For questions regarding this Privacy Policy or to submit a data request, please contact our dedicated privacy team at [email protected] or via our customer support desk.